FAQ - Frequently Asked Questions
Clear, considered answers to guide you through our process.
For further assistance, our team is always available to help
Selling Your Watch
How do I sell my watch?
Complete our online form with your watch details. We will provide a quote, arrange collection or an in-store appointment, and guide you through the process step by step.
How is the value of my watch determined?
Each valuation is based on brand, model, condition, age, provenance, and current market demand. Our specialists use real-time market data to ensure a fair and accurate offer.
How soon will I receive a quote?
In most cases, quotes are provided within 24 hours.
Can I refuse the offer?
Yes, there is no obligation to sell. You are free to decline at any stage.
How do I send my watch to you?
You may visit us in-store or arrange a complimentary, fully insured collection. We also provide secure packaging for safe transit.
Is my watch insured during shipping?
Yes, all shipments arranged by us are fully insured for your peace of mind.
Can I visit you in person?
Yes, you are welcome to arrange an appointment to meet us and complete the process in-store.
When will I receive payment?
Payment is made via bank transfer within three working days of accepting the final offer.
What payment methods do you use?
All payments are made via secure bank transfer to your nominated account.
Will my watch be authenticated?
Every watch undergoes a thorough inspection by our specialists to verify authenticity and condition.
Is my personal information secure?
Your privacy is treated with the utmost importance. All information is handled securely and never shared with third parties.
Can I part exchange my watch?
Yes, you can use the value of your watch as credit toward another timepiece from our collection.
What luxury watches do you buy?
We acquire timepieces from over 20 of the world’s leading luxury watch brands. To explore the full list, please click here or submit your watch details for confirmation.
How is the value of my watch determined?
Each valuation is based on brand, model, condition, age, provenance, and current market demand. Our specialists use real-time market data to ensure a fair and accurate offer.
How do I receive a quote for my watch?
Simply complete the online form with as much detail as possible. Our team will review your submission and provide a valuation shortly.
Is the valuation free?
Yes, all valuations are provided without charge or obligation.
How accurate is the initial quote?
Our initial quote is based on the information you provide. The final offer is confirmed after a full inspection of the watch.
Do I need the original box and papers?
Original box and papers are not essential, but they can enhance the value of your watch.
How long does the process take?
From initial quote to payment, the process is typically completed within a few working days, depending on inspection and confirmation.
Will my watch need servicing?
In some cases, servicing may be required to meet our resale standards. We will always inform you before any work is carried out.
Am I obligated to sell after receiving a quote?
No, there is no obligation. You are free to accept or decline our offer.
Why sell to Time Element?
We offer a discreet, efficient, and fully insured service from start to finish. Our valuations are competitive, our process is transparent, and payment is made promptly—without the uncertainty often associated with private sales.
How quickly will I receive payment?
Payment is made via bank transfer within three working days of accepting the final offer.
What happens if my watch is worth more than my expected price?
We will always offer a valuation that reflects the true market value of your watch—regardless of your initial expectation.
What happens if I decide not to sell after sending my watch?
Your watch will be safely returned to you, fully insured.
Are there any hidden fees?
No. Our process is entirely transparent. Any potential servicing costs will always be discussed and agreed in advance.
